Support
Write to us about anything in Foil: a reminder that did not arrive, a schedule you cannot enter, a purchase, or an idea. A person reads every message.
What helps us answer faster
- Your phone model and system version
- The Foil version, shown in Settings
- What you expected and what happened instead
- A screenshot, if you can share one without private details
Common questions
A reminder did not arrive
Open Settings, then Reliability check, in the app. It lists the phone settings that can hold reminders back (notifications, Focus, exact alarms and battery optimisation on Android) and takes you to each one.
Restoring a purchase on a new phone
Open Settings, then Foil Pro, then Restore purchases, signed in with the same Apple ID or Google account you bought with.
Cancelling Foil Pro
Subscriptions are managed by Apple or Google. Cancel in your App Store or Google Play subscription settings at least 24 hours before the renewal date.
Deleting your data
Your medications and history are stored only on your phone, so deleting them in the app or removing the app deletes them. We hold no copy. To delete optional usage diagnostics linked to your device, email us.
We cannot answer questions about your medicine, doses or side effects. Please ask your doctor or pharmacist.